See us on FacebookBooking Policies | British Columbia Vacation Rentals
Guests staying in Panorama, Invermere, Windermere or Fairmont:
*** Panorama guests do NOT check in at Panorama ***
Please check in at our office which is located at 1006 – 7th Avenue (main street, right hand side) in Invermere.
Winter office hours are 9AM-6PM daily with the exception of Friday when we’re open until 9PM.
If you arrive after office hours, you will find your check-in package in a lock box on a swinging gate outside of our office. This package contains directions to your property and access information. Please be sure to take the package with your name on the cover. If you know for certain that you will arrive after hours, please call our office to acquire the access code to the lock-box. If you have problems accessing or locating your check-in package, please call our emergency cell #250-342-1407.
If you are staying in Radium:
Guests staying in Radium will have directions to Radium properties emailed upon confirmation. You will be required to call our office on your day of check-in to acquire your property access code or key. Call toll free 1-800-665-1801 or, after hours, please call our emergency cell #250-342-1407.
Check-in/Check-out times
Check-in time is 4 pm on the date of arrival. Check-out time is 11 am. Late check-out requests can occasionally be accommodated but must be approved and arranged through our front desk prior to departure day.
Payment
A 50% deposit per property is due at the time of booking. The balance of the deposit is due and payable 30 days prior to your arrival, OR 75 days prior for Christmas and New Year’s bookings. The final deposit will be charged to your credit card at that time unless otherwise instructed by you. If you book within 30 days of your arrival (75 days for Christmas and New Year’s bookings) the full cost of your stay will be charged at the time of reservation. High Country Properties reserves the right to hold a credit card number to cover the cost of any damages to the property due to negligence of the guest. This includes any extra cleaning services required if the property is left in an unreasonable condition.
Rate Policies
Rates do not include Harmonized Sales Tax (HST.) Current tax rates are: 12% HST, Destination Marketing Fee 2% + HST. Please Note: Tax rates are subject to change without notice. HST does not apply to all properties. A one-time Property Fee of $39.75 will be applied to all bookings.
Property or Date Change Requests
Once a reservation is secured with a deposit, property or date change requests can be accommodated subject to availability. If the request is made within 30 days prior to your arrival, a $25 administrative fee will apply. No changes can be made less than 48 hours prior to your arrival date.
Cancellation
There is a 30-day cancellation policy (75 days for Christmas and New Year season). If you cancel with 30 days notice or more, your deposit less a $56.00 cancellation fee will be refunded to you. Cancellations made less than 30 days prior to arrival (75 days for Christmas and New Year season) are non refundable, however a credit for the full amount minus a $56.00 cancellation fee will be held for you and can be applied to another reservation anytime in the 12 month period from the arrival date of the original reservation. Cancellations made less than 48 hours before your arrival date are non-refundable.
Gift certificate – cancellation policy
No changes are permitted when a property is reserved using a promotional gift certificate. If you need to cancel your reservation, your security deposit or property fee will be refunded and the gift certificate will be voided.
Rental age requirement
Registered occupants must be a minimum of 21 years of age. For “luxury” homes, registered accupants must be a minimum of 25 years of age. At check in, the registered occupant may be required to produce photo ID.
Limitation of liability
High Country Properties acts as a rental agent only in respect of the accommodation described above. HCP will make every effort to ensure that accommodation is provided as described for the time reserved, or to provide alternate equivalent accommodation. HCP cannot guarantee that the accommodation will be available as reserved, as there are matters beyond its control including but not limited to loss of the accommodation by fire, flood, or other damage, changes of ownership, cancellation of management services, changes in the law, or seizure or other loss of the accommodation property. If no alternative property is available that is suitable for your needs, HCP will refund any deposits and payments to you in full.
Road Closure
High Country Properties will make its best effort to have private roads leading to the property cleared of snow. However, no guarantee will be made that all roads will be considered passable and no refunds will be given based on snow removal, or lack thereof. If the RCMP or Parks Canada closes a road due to heavy snowfall or an avalance, a credit for the full amount of the reservation will be held for you and can be applied to a future booking.
No smoking
All properties are non-smoking. You may smoke outside the accommodation but are responsible for picking up all cigarette butts.
Noise
You are a guest in a privately owned vacation home in a residential neighborhood. Quiet time is 11:00 pm through 9:00 am. HCP has zero tolerance for undue noise disturbances caused by guests outside of quiet time. In the event that HCP receives a noise complaint, the registered guest will be charged a minimum of $250 for the required response to this call. If the first warning is not adhered to, there will be an immediate eviction without refund.
Excessive wear and tear
You are responsible for any damage beyond normal wear and tear including carpet/floor stains, interior wall damage, appliance repairs arising from improper use, window and window covering damage, permanent linen stains, dry-cleaning cost associated with stains, breakage, theft, and other damage noted on your departure.
No pets
Pets may be allowed in select properties only with advance knowledge and permission from High Country Properties. Pet Fee: $25 per night, or $100 for 4 nights or longer.
Telephone and Internet usage
All properties have individual phone numbers. There is no charge for local phone calls. High Country Properties has a select number of properties equipped with high-speed Internet and or wireless Internet service. Please phone for details 1-800-665-1801.
Kitchen, linens & things
All properties offer full kitchens including microwaves and dishwashers. The kitchens are very well equipped to prepare almost any type of meal for your entire party. Patio furniture and a gas BBQ are also provided. Supplies include tea towels, dish cloths, paper towels, coffee filters, garbage bags, dishwasher and dish soap. Please Note: We do not provide cling wrap, tinfoil, salt, pepper, sugar, or any kind of spices.
All beds are made up for you with high quality linens, feather pillows and comfortable duvets or bedspreads. Bath, hand and face towels are provided and bathrooms are supplied with toilet tissue, facial tissue, and hand soap. Please Note: We do not provide shampoo, conditioner, or body lotion. We also don’t provide linen or towel changes during your stay but extra supplies can be dropped off to you or picked up from our office in Invermere.
What you should bring
Extra towels for hot tubs, pools and the beach, salt, pepper, coffee, groceries, plastic wrap, tin foil and personal items (including your hair dryer).
