Reservations

Kick back, stretch out and relax! That’s the way to vacation with High Country Vacation Rentals.  Choose from over 300 vacation rentals from multi-bedroom condos and townhomes to lakefront cabins and private luxury homes.  With outstanding amenities like private pools and hot tubs, paired with value based rates, your perfect vacation rental will soon be called home.  

We know the Kootenay Rockies, so leave the planning to us. We live and play here each and every day and can provide you with insightful information on everything from the best ski runs, golf courses, restaurants, spas, beaches, hikes, bikes and more. From tee times, lift tickets, dining and spa recommendations and activity bookings…our vacation rental experts can coordinate your ideal vacation in the Rocky Mountains, BC, Canada.

Our reservations team is here to help – call 800.665.1801 or email us: info@highcountryproperties.com 

High Country Vacation Rentals offers a variety of accommodations including: condos, townhomes, private homes and cabins.  Most of the vacation rental properties on our website offer live availability through our online booking system. 

If you are interested in vacation rental reservations at Northstar Mountain Village, Mountain Spirit Resort & Spa, Eagle Ranch Chalets and our Fernie BC properties, please call us direct at 800.665.1801. 

Good to know

Minimum night stays apply for many of our properties during the summer season.  On long weekends and during the holiday season, a 3 night minimum stay applies to all reservations.

How to Save 10%

Click through to book online and enter “SAVE10” in the comments section of the booking form.  The 10% discount will be applied manually upon reservation confirmation.  Please note that this discount is available for select properties and is applicable to our regular rates and is not available for special promotions or packages. It is not available for Northstar Mountain Village, Mountain Spirit Resort & Spa, Eagle Ranch Chalets and our Fernie BC properties

Book Online Now

OK, you booked, now what? 

Once you have made your reservation you will receive a phone call from our Reservations Team.  At this time we will confirm your reservation details and payment information.  Immediately after confirming your reservation with our Reservations Team, you will receive a confirmation email.  This email includes your reservation details, check in instructions and a local area guide and map.  Give us a call at any time if you have questions or would like some help planning your stay.

How do I Check In my High Country Vacation Rental?

Invermere, Fairmont, Windermere and Panorama guests: 

Guest staying in Invermere, Fairmont, Windermere and Panorama check in at our office in downtown Invermere located at 1006, 7th Avenue. We are open from 9am – 6pm Monday to Friday, 9am – 5pm on Saturdays and closed Sundays and certain statuatory holidays. If you arrive after hours, you will find your check in package in a lock box located to the right of our front door. This package contains directions to your property and access information. Please be sure to take the package with your name on the cover. If you know for certain that you will arrive after hours, please call our office to advise us of this and get the lock box combination code.

Radium or Kimberley guests: 

Guests staying in Radium and Kimberley are provided with directions to their properties. They are then required to call our office, 1-800-665-1801, on the day of arrival to acquire their property access information. 

Please note: In order to release the rental property entry information, renters must have read and agree to the Rental Property Terms & Conditions and sign and fax back the Arrival Registration Form.

Arrival Registration Form

Can I check in after office hours? 

If you arrive after hours, you will find your check in package in a lock box on a swinging gate outside the front of our office. This package contains directions to your property and access information. Please be sure to take the package with your name on the cover. If you know for certain that you will arrive after hours, please call our office to advise us of this and get the lock box combination code.

If there is a problem with my property, whom do I contact? 

If you have any concerns or questions about your vacation rental during your stay you can speak to one of our reservations agent during office hours at 1-800-665-1801. 

If there is a problem after your office is closed, whom do I contact? 

If there is an emergency regarding your property or access to your property after office hours, we are reachable at 250-342-1407. If the matter is not urgent, please phone our office the next morning. 

What is supplied in my High Country Vacation Rental? 

All properties offer full kitchens including microwaves and dishwashers. The kitchens are very well equipped to prepare almost any type of meal for your entire party. Patio furniture and a gas BBQ are also provided. Supplies include tea towels, dish cloths, paper towels, coffee filters, garbage bags, dishwasher and dish soap. Please Note: We do not provide cling wrap, tinfoil, salt, pepper, sugar, or any kind of spices.

All beds are made up for you with high quality linens, feather pillows and comfortable duvets or bedspreads. Bath, hand and face towels are provided and bathrooms are supplied with toilet tissue, facial tissue, and hand soap. Please Note: We do not provide shampoo, conditioner, or body lotion. We also don't provide linen or towel changes during your stay but extra supplies can be dropped off to you or picked up from our office in Invermere.

What should I bring with me? 

Extra towels for hot tubs, pools and the beach, salt, pepper, coffee, groceries, plastic wrap, tin foil, shampoo, conditioner, lotion and personal items (including your hair dryer).

How do I check out?

Check out is at 11am. We asks all guests to ensure dishes are cleaned and put away or have them placed in the dishwasher with the cycle started. Guests are also responsible for emptying the refrigerator and have the contents disposed of properly and have the BBQ cleaned, covered and gas turned off. All garbage and recycling must be disposed of properly and all windows and doors must be locked. Guests with keys are informed where to place them at the end of their stay. Most guests are not required to come to our office to check out and can simply leave the property by/at 11am. 

Is my property pet friendly? 

Some select properties are considered pet friendly. To find out if your property is pet friendly, please phone our reservation agents. Pet fees for pet friendly properties are at $25+tax/night up to a maximum of $100+tax. 

Does my property have internet? 

Some select properties have internet free of charge, some have internet at a cost and others are not hooked up with internet at all. Contact one of our reservation agents to find out more about your specific property. 

We want you to have the best vacation experience with us so here are a few things you need to know when you book with High Country Properties.

Payment

A 50% deposit per property is due at the time of booking. The balance of the deposit is due and payable 30 days prior to your arrival, 75 days prior for Christmas and New Year’s bookings. The final deposit will be charged to your credit card at that time unless High Country Properties receives alternative instructions from you. If you book within 30 days of your arrival (75 days for Christmas and New Year’s bookings) the full cost of your stay will be charged at the time of reservation. High Country Properties reserves the right to hold a credit card number to cover the cost of any damages to the property due to negligence of the guest. This includes any extra cleaning services required if the property is left in an unreasonable condition.

Taxes

Current tax rates are: 5% Goods and Service Tax, 8% Provincial Sales Tax, and 2% Destination Marketing Fee. Tax rates are subject to change without notice. GST does not apply to all properties. 

Booking Fee

A one-time property fee of $59.75 will be applied to all bookings.

Property or Date Change Requests

Once a reservation is secured with a deposit, property or date change requests can be accommodated subject to availability. If the request is made within 30 days prior to your arrival, a $25 administrative fee will apply. No changes can be made less than 48 hours prior to your arrival date.

Cancellation

There is a 30-day cancellation policy (75 days for Christmas and New Year season). If you cancel with 30 days’ notice or more, your deposit, less 10% of the original accommodation cost, will be refunded to you by cheque in the 30 business days following the cancellation. Cancellations made less than 30 days prior to arrival (75 days for Christmas and New Year season) are non-refundable, however a credit for the full amount minus 10% of the original accommodation cost fee will be held for you and can be applied to another reservation anytime in the 12 month period from the arrival date of the original reservation. Cancellation made less than 48 hours before your arrival date (14 days prior to your arrival date if reserved through December December 22nd – January 1st) are non-refundable.

Gift certificate – cancellation policy

No changes are permitted when a property is reserved using a promotional gift certificate. If you need to cancel your reservation, your security deposit or property fee will be forfeited and the gift certificate will be voided.

In the event of a road closure

High Country Properties will make its best effort to have private roads leading to the property cleared of snow. However, no guarantee will be made that all roads will be considered passable and no refunds will be given based on snow removal, or lack thereof. If the RCMP or Parks Canada closes a road due to heavy snowfall or an avalanche, a credit for the full amount of the reservation will be held for you and can be applied to a future booking.

Rental age requirement

Registered occupants must be a minimum of 25 years of age. For "luxury" homes, all registered occupants (i.e. adult groups) must be a minimum of 30 years of age.  At check in, the registered occupant may be required to produce photo ID.

Smoking Policy

All properties are non-smoking. You may smoke outside the accommodation but are responsible for picking up all cigarette butts.

Noise Policy

You are a guest in a privately owned vacation home in a residential neighborhood. Quiet time is 10:00 pm through 9:00 am.  HCP has zero tolerance for undue noise disturbances caused by guests outside of quiet time. In the event that HCP receives a noise complaint, the registered guest will be charged a minimum of $250 ($500 for luxury homes) for the required response to this call. If the first warning is not adhered to, there will be an immediate eviction without refund.

Pet Policy

Select vacation rental properties are pet friendly.  Advanced booking notification and a fee of $25 per pet (or $100 for 4 nights or longer) is required.  Pets in properties that are unauthorized are subject to a flat cleaning fee of $250.  If any additional wear and tear is incurred, the guest will be charges for repairs and replacement.

Usage Policy – Excessive wear and tear

You are responsible for any damage beyond normal wear and tear including carpet/floor stains, interior wall damage, appliance repairs arising from improper use, window and window covering damage, permanent linen stains, dry-cleaning cost associated with stains, breakage, theft, and other damage noted on your departure.

Guests are also responsible for the following at check out: Dishes washed and put away in proper cupboards and/or placed in dishwasher with wash cycle started; refrigerator emptied and contents disposed of properly; BBQ cleaned, covered and gas turned off; thermostat turned down to 50F/10C (winter only); all garbage and recycling disposed of properly; all windows and doors locked. Additional cleaning charges will be applied if the Renter does not reasonably clean dishes and cooking utensils or properly dispose of garbage and recycling.

Limitation of liability

High Country Properties acts as a rental agent only in respect of the accommodation described above.  HCP will make every effort to ensure that accommodation is provided as described for the time reserved, or to provide alternate equivalent accommodation. HCP cannot guarantee that the accommodation will be available as reserved, as there are matters beyond its control including but not limited to loss of the accommodation by fire, flood, or other damage, changes of ownership, cancellation of management services, changes in the law, or seizure or other loss of the accommodation property.  If no alternative property is available that is suitable for your needs, HCP will refund any deposits and payments to you in full.

The only thing you need to know about checking in where you are staying….that’s easy, right?

The check in process for High Country Vacation Rental properties is a bit different depending on where you are staying.  We have streamlined the check in process so you can get on with your BC Rockies vacation.

For Guests Staying in:

Invermere, Windermere, Fairmont Hot Springs or Panorama Mountain Village

Check in at our High Country Properties Office – downtown Invermere, on Main Street
1006, 7th Avenue, Invermere, BC  Get Google Map Directions  (I would like to create a link to a Google Map with HCVR office marker)

Office Hours:
Monday – Thursday 9 am – 6 pm
Fridays 9 am – 8 pm
Saturdays 9 am – 5 pm
See below if you are arriving after office hours.

For Guests staying in:

Radium Hot Springs or Kimberley

You will receive directions on how to get to your vacation rental.  On the day of your arrival, please call our office at 800.665.1801 during office hours to receive your property access code.  Property access codes are not available to you until you have read and agreed to the Rental Property Terms and Conditions and fax back the Arrival Registration Form.

Arriving After Hours?

Please call our office if you know you will be arriving after hours.  We will make arrangements to leave your check in package, marked with your name, in a lock box at the front of the High Country Properties office in downtown Invermere. The package contains directions to your property and access information.  For after hours emergencies – call 250.342.1407

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