Owners

Make Vacation Home Ownership Stress Free and Rewarding with High Country - We are The Vacation Rental People

Our goals are simple; be the best vacation rental accommodation experience in the Kootenay Rockies and to deliver a positive return for our vacation home property owners.

We've been at this a while, in fact since 1987, and have set the standard in the Columbia Valley for property management

Having worked with over 300 vacation home owners we are dedicated to decreasing costs and maximizing returns all while taking your worry out of vacation home ownership.

We manage your home like it's our own - in a nutshell, you and your asset are in good hands.

Our professional management services include:

  • Local office with reception in Invermere
  • Property consultation on staging to enhance presentation
  • Listing year-round directly through our website and other vacation platforms
  • Setting rental rates (nightly, weekly) that are calibrated with the region's competitive marketplace.
  • Strategic marketing and sales activities that support the rental bookings for your property
  • Reservations and Guest Service Department with sales and service training
  • Property maintenance and established relationships with professional trades people.
  • Standardized housekeeping services including guest-ready checks and annual deep cleans
  • Providing bed linens, bath amenities, towels and cloths, laundry and dish soap and all paper products
  • Property management and reservations software
  • Accounting services that include, but are not limited to, monthly and year end rental revenue statements, GST data, non-resident filing for NR4 and NR6 CRA records
  • Owner statements and payments on a monthly basis
  • Provide 24/7 after hours emergency contact
  • Commercial onsite laundry facility

Owning a vacation rental property is easy and stress-free with High Country Vacation Rentals. We take care of the lion's share but there are some things we ask our owners to do. Don't worry, once we are through the paperwork and property inspections, it's in our good hands. Below is a list of some of the Owner's responsibilities. 

Our Owner's involvement includes:

  • Equipping your vacation rental with standard items that guests demand such as vacuum, extra blankets, safety items, BBQ, high speed internet, flat screen TVs, DVD player and necessary kitchen items.
  • Considering additional amenities that increase the rental income of your property such as games tables, hot tub, blender, entertainment centres and extra TVs.
  • Ensuring standard utilities are available to your property such as hydro, phone line, cable or satellite TV.
  • Acquiring $1 million personal liability insurance, as well as content insurance. We recommend you discuss short term rental situations with your insurance company as well.
  • Installation or have High Country Vacation Rentals install a keyless door lock or electronic deadbolt for primary entry to the property.
  • Advise High Country Vacation Rentals of dates for owner usage in advance.

What items does High Country Vacation Rentals supply?

HCVR provides the following items: 

  • Commercial washers and dryers; providing a better quality wash and reducing the wear/cost of doing laundry in-unit 
  • All paper products (toilet tissue, paper towel, facial tissue)
  • Laundry and dish soap 
  • Bathroom soap
  • Garbage bags - large and small
  • Tea towels and dish cloths
  • Bath and hand towels, facecloths and bathmats
  • Sheets and pillowcases
  • Guest guide
  • Website tracking of all owner, maintenance, and guest bookings

What items do I need to supply?

Our Operations Manager will provide you with a full list of required inventory items.  We encourage you to stock your properties well to meet guest demand.  Some of the standard items that the owner must supply include the following:

  • Flat screen TV (32” minimum), DVD player 
  • Internet and cable service
  • Gas BBQ and patio furniture
  • Vacuum, broom and dustpan, mop and bucket
  • Fully stocked kitchen with 2 to 4 more sets of glassware, plates and cutlery than the property sleeps (i.e. a property that sleeps 8 people will require 10 to 12 of each)
  • Mattress pad and duvet or comforter for each bed (including hide-a-beds) & pillows
  • Extra blankets
  • Safety items including smoke and carbon monoxide detectors, fire extinguisher 
  • Bedside table and lamp in each bedroom
  • Hairdryer

What extra amenities are recommended for my property to sell well?

To best meet the requests and needs of our guests, we recommend furnishing your property with as many extra amenities as possible.  The following suggestions can increase your bookings:

  • Hot tub
  • Pool table
  • Games table (e.g. foosball, shuffleboard)
  • Extra TVs or entertainment centres in family room or master bedroom
  • Books, games, DVDs
  • Blender
  • Wall mounted hair dryers
  • Deluxe patio sets and lounge chairs

What utilities do I require in my property?

You are required to arrange for the following utilities in your property to be in place prior to the online date:

  • Hydro service
  • Television service – you may choose cable or satellite. Guests appreciate extra channels like the golf/sports channels and movie networks.
  • WIFI - please speak with our Operations Manager about service for your location. We can organize the installation for you.

How early do I need to reserve dates for my own stays?

Once your property is online, you must always contact our office before entering your property.  You must make a reservation if you wish to stay in your property. To avoid disappointment, it is recommended that you reserve owner dates as far in advance as possible. If you are unsure of the exact dates that you require, we recommend that you reserve a longer period of time and confirm the exact dates when you know them.  As per our management agreement, we will not move confirmed guest reservations to accommodate owner requests.

How do I book my own stay?

If your property is available, you may make an owner reservation at any time directly on our website. We prefer that you book with at least 48 hours’ notice so that our busy operations department can ensure your property has been cleaned and is Certified Guest Ready. During busy seasons we may not be able to accommodate short notice arrivals. 

You can book through the following methods:

Online Booking - Click Here

What happens when my property needs maintenance?

When we receive a report from you, a guest, a cleaner or one of our staff that something in your property is broken or malfunctioning we will have either our own maintenance staff or a sub-contractor attend to the problem as soon as possible.  Owners are charged for maintenance.  

Owners are contacted for approval of any maintenance issues that are expected to cost over $200 unless it is an emergency. 

When will I receive a cheque and statement?

Owner statements and payments are provided on a monthly basis.

We are The Vacation Rental People in the BC Rockies.  The team at High Country Vacation Rentals is committed to offering the best in service, selection and knowledge about our exciting vacation destinations in the Columbia Valley, Kootenay Rockies and Canadian Rockies.  We take a vested interested in visiting all of the areas and properties we represent and only offering a product we can be confident our guests will appreciate and enjoy.

We always look forward to hearing from you. Please contact us by phone or email any time with your questions or concerns. 

General Contact Information

Mailing Address:    
PO Box #760, Invermere, BC V0A 1K0

Local Phone:         
250.342.3887

Toll Free:        
1.800.665.1801

Owner Reservations

If your property is available, you may make an owner reservation at any time directly on our website. We prefer that you book with at least 48 hours’ notice so that our busy operations department can ensure your property has been cleaned and is Certified Guest Ready. During busy seasons we may not be able to accommodate short notice arrivals. 

You can book through the following methods:

Check in time is 4:00 pm.  Check out time is 11:00 am.  We require firm adherence to this policy by owners as well as all guests in order to complete the cleaning of properties.  If you wish to check in early or stay late we recommend booking an additional night.  

Accounting 

Cheques and statements –  accounting@highcountryproperties.com

Property Care 

Maintenance and housekeeping, related expenses – operations@highcountryproperties.com

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