Owners

Make Vacation Home Ownership Stress Free and Rewarding with High Country - We are The Vacation Rental People

Our goals are simple; be the best vacation rental accommodation experience in the Kootenay Rockies and to deliver a positive return for our vacation home property owners.

We've been at this a while, in fact for over 25 years, and have set the standard in the Columbia Valley for property management

Having worked with over 300 vacation home owners we are dedicated to decreasing costs and maximizing returns all while taking your worry out of vacation home ownership.

We manage your home like it's our own - in a nutshell, you and your asset are in good hands. Please refer to New Owner Package for further details.

Our professional management services include:

  • Property consultation and inspection to qualify for our high quality rental program
  • Listing with the year round short term vacation rental program
  • Setting rental rates (nightly, weekly) that are calibrated with the region's competitive marketplace.
  • Strategic marketing and sales activities that support the rental bookings for your property
  • Reservations and Guest Service Department with sales and service training
  • Property maintenance and established relationships with professional trades people.
  • Standardized housekeeping services and semi-annual deep cleans
  • Providing bed linens, bath amenities, towels and cloths, laundry and dish soap and all paper products
  • Property management and reservations software
  • Accounting services that include, but are not limited to, monthly and year end rental revenue statements, GST data, non-resident filing for NR4 and NR6 CRA records
  • Issuing owner payments on a monthly basis paid 45 days after month end which is net rental income less expenses and management fees.

Owning a vacation rental property is easy and stress-free with High Country Properties vacation rentals. We take care of the lion's share but there are some things we ask our owners to do. Don't worry, once we are through the paperwork and property inspections, it's in our good hands. Below is a list of some of the Owner's responsibilities. Please refer to New Owner Package for full details.

Our Owner's involvement includes:

  • Equipping your vacation rental with standard items that guests demand such as vacuum, extra blankets, safety items, BBQ, high speed internet, flat screen TVs, DVD player and a fully stocked kitchen.
  • Considering additional amenities that increase the rental income of your property such as games tables, hot tub, blender, entertainment centres and extra TVs.
  • Ensuring standard utilities are available to your property such as hydro, phone line, cable or satellite TV.
  • Acquiring $1 million personal liability insurance, as well as content insurance. We recommend you discuss short term rental situations with your insurance company as well.
  • Payment for maintenance items and consent for any maintenance issues that exceed $200 unless in the case of an emergency.
  • Payment of all utility expenses
  • Installation or have High Country Properties install a keyless door lock or electronic deadbolt for primary entry to the property
  • Advise High Country Properties of dates for owner usage six months in advance (one year in advance for holidays and long weekends)

What items does High Country Properties supply?

HCP provides the following items: 

  • All paper products (toilet tissue, paper towel, facial tissue)
  • Laundry and dish soap 
  • Bathroom soap
  • Garbage bags - large and small
  • Tea towels and dish cloths
  • Bath and hand towels, facecloths and bathmats
  • Sheets and pillowcases
  • Guest guide

What items do I need to supply?

Our Operations Manager will provide you with a full list of required inventory items.  We encourage you to stock your properties well to meet guest demand.  Some of the standard items that the owner must supply include the following:

  • Flat screen TV (32” minimum), DVD player and IPod dock 
  • Internet service
  • Gas BBQ and patio furniture
  • Vacuum, broom and dustpan, mop and bucket
  • Fully stocked kitchen with 2 to 4 more sets of glassware, plates and cutlery than the property sleeps (i.e. a property that sleeps 8 people will require 10 to 12 of each)
  • Mattress pad and duvet or comforter for each bed (including hide-a-beds) & pillows
  • Extra blankets
  • Safety items including smoke and carbon monoxide detectors, fire extinguisher, emergency flashlight 
  • Bedside table, alarm clock and bedside lamp in each bedroom
  • Hairdryer

What extra amenities are recommended for my property to sell well?

To meet the increasing requests and needs of our guests we recommend furnishing your property with as many extra amenities as possible.  Suggestions include the following:

  • Hot tub
  • Pool table
  • Games table (e.g. foosball, shuffleboard)
  • Extra TVs or entertainment centres in family room or master bedroom
  • Books, games, DVDs
  • Blender
  • Wall mounted hair dryers
  • Deluxe patio sets and lounge chairs

What utilities do I require in my property?

You are required to arrange for the following utilities in your property to be in place prior to the online date:

  • Hydro service
  • Telephone service – you require a basic phone line. Please be sure to implement a long distance block on your phone or order a long distance savings feature through Loyaltytel. Please speak to our Operations Manager about this program, which we highly recommend.  
  • Television service – you may choose cable or satellite.  The package must be above the basic service of 13 channels.  Guests appreciate extra channels like the golf channel and movie networks.
  • WiFi is highly recommended.  Please speak with our Operations Manager about service for your location.

How early do I need to reserve dates for my own stays?

Once your property is online, you must always contact our office before entering your property.  You must make a reservation if you wish to stay in your property.  To avoid disappointment, it is recommended that you reserve owner dates as far in advance as possible, one year advanced notice is required for holidays and long weekends.  If you are unsure of the exact dates that you require, we recommend that you reserve a longer period of time and confirm the exact dates when you know them.  As per our management agreement, we will not move confirmed guest reservations to accommodate owner requests.

How do I book my own stay?

If your property is available, you may make an owner reservation at any time up to your day of arrival. We prefer that you book with at least 48 hours’ notice so that our busy operations department can ensure your property has been cleaned and is Certified Guest Ready.  

You can book through the following methods:

Online Booking - https://reservations.highcountryproperties.com/IRMNet/Owner/OwnerHome.aspx

Please refer to the Owner’s Package for details regarding charges for Owner stays.

What happens when my property needs maintenance?

When we receive a report from you, a guest, a cleaner or one of our staff that something in your property is broken or malfunctioning we will have either our own maintenance staff or a sub-contractor attend to the problem as soon as possible.  Owners are charged for maintenance.  Services and supplies provided by subcontractors or suppliers are charged at cost plus 15%. 

Owners are contacted for approval of any maintenance issues that are expected to cost over $200 unless it is an emergency. 

When will I receive a cheque and statement?

Cheques and statements are mailed approximately 45 days after the end of a month.  If you deal with a financial institution that has a branch in Invermere you can arrange to have your cheque deposited in your account instead of mailed.  High Country Properties generates rental revenue reports on a monthly basis. This detailed statement is sent to each property owner with the listing of each renter, the amount collected per rental and a cheque for the net rental income, less expenses and management fees.  Rental income statements are mailed 45 days after the closing of the previous month.  See Owners Package for more details.

We are The Vacation Rental People in the BC Rockies.  The team at High Country Properties is committed to offering the best in service, selection and knowledge about our exciting vacation destinations in the Columbia Valley, Kootenay Rockies and Canadian Rockies.  We take a vested interested in visiting all of the areas and properties we represent and only offering a product we can be confident our guests will appreciate and enjoy.

We always look forward to hearing from you. Please contact us by phone or email any time with your questions or concerns. 

General Contact Information

Mailing Address:    
Box #760 - 1006, 7th Avenue Invermere, BC V0A 1K0

Local Phone:         
250.342.3887

Toll Free:        
800.665.1801

Owner Reservations

If your property is available, you may make an owner reservation at any time up to your day of arrival. We prefer that you book with at least 48 hours’ notice so that our busy operations department can ensure your property has been cleaned and is Certified Guest Ready.  

You can book through the following methods:

Check in time is 4:00 pm.  Check out time is 11:00 am.  We require firm adherence to this policy by owners as well as all guests in order to complete the cleaning of properties.  If you wish to check in early or stay late we recommend booking an additional night.  

Accounting 

Cheques and statements – Garnet Wilcock - garnet@highcountryproperties.com

Property Care 

Maintenance and housekeeping, related expenses – operations@highcountryproperties.com

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